Basic guidelines and rules that volunteers follow, helps maintain the level of professionalism expected in the services that we provide.
Remember, as a volunteer you act in theory as an un-paid employee and represent the shelter and its integrity. Representing the shelter in a positive aspect serves to help the animals. Representing the shelter in a negative aspects only hurts the animals. Volunteers who abuse stated guidelines, willfully or maliciously take actions that are detrimental to the overall welfare of the shelter and its animals, will not be permitted to continue volunteering.
- Represent the shelter in a positive aspect.
- Be professional, courteous and polite to the public.
- Answer only questions in subject matter where you have been trained or instructed.
- Never engage in a debate or argument with clients, philosophical beliefs differ.
- Treat animals with respect and kindness, your spirit can make or break them.
- Focus on helping employees and animals, not hindering them.
- Express concerns with a designated volunteer coordinator or shelter management.
- Understand the areas of the building; restricted and public areas.
Always use caution with an animal and ensure you are confident and trained in what you are doing. If you are uncomfortable in any way, express this to a staff member. Animals sense fear - don’t increase your risk of getting injured or bit.
Your support is appreciated by our staff and, more importantly, the animals for which you help care for, thank you.